Shipping policy

Shipping Policy

Last updated: July 29, 2026

Thank you for shopping with The Untethered. This Shipping Policy explains how orders are processed, produced, shipped, and delivered.

By placing an order through our website, you agree to the terms described in this Shipping Policy.

Made-to-Order Products

The Untethered uses print-on-demand fulfillment partners to produce and ship our products.

Each item is made specifically for you after your order is placed. Because our products are not generally kept in pre-made inventory, your order must go through a production period before it can be shipped.

Production time and shipping time are separate.

Order Processing and Production

Most orders are prepared for production shortly after payment is successfully completed.

Estimated production time is generally:

2–7 business days

Production may take longer during holidays, promotional periods, periods of unusually high demand, product shortages, quality-control reviews, or circumstances outside our reasonable control.

Business days do not include Saturdays, Sundays, or public holidays.

An estimated production or shipping date is not a guaranteed delivery date.

Shipping Destinations

Available shipping destinations may change based on the availability and shipping restrictions of our fulfillment providers.

If your address is not accepted during checkout, we may not currently be able to ship to your location.

Shipping Rates

Shipping charges are calculated and displayed at checkout before payment is completed.

Shipping rates may depend on:

The delivery destination
The products ordered
The number of items ordered
The fulfillment location
The selected shipping method
Carrier and fulfillment-provider rates

Customers are responsible for reviewing and accepting the shipping charge shown at checkout before placing an order.

Any free-shipping promotion is subject to the terms stated with that promotion and may be limited by destination, order value, product, or promotional period.

Estimated Delivery Times

Estimated delivery begins after production is completed and the package is transferred to the shipping carrier.

Typical estimates may include:

United States: approximately [2–8] business days after production
Canada: approximately [10–30] business days after production
International destinations: approximately [10–30] business days after production

These timeframes are estimates only. Actual delivery times may vary depending on the product, fulfillment provider, shipping carrier, destination, customs processing, weather, holidays, labor disruptions, carrier congestion, or other events outside our control.

The Untethered does not guarantee delivery by a particular date unless that guarantee is expressly provided in writing at checkout.

Order Tracking

When tracking is available, you will receive a shipping-confirmation email containing a tracking number or tracking link after your order has shipped.

Tracking information may take several business days to update after a shipping label is created.

A tracking number does not always mean that the carrier has physically received or scanned the package. Please allow time for the carrier’s tracking system to update.

Customers are responsible for providing a valid email address when placing an order.

Separate Packages

Products in the same order may be produced by different fulfillment facilities.

As a result:

Items may arrive in separate packages.
Packages may arrive on different dates.
Each package may have a separate tracking number.
You may receive more than one shipping-confirmation email.

You will not be charged additional shipping fees beyond the amount shown and accepted at checkout unless you later request a paid change or replacement.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please confirm all information carefully, including:

Recipient name
Street address
Apartment, suite, or unit number
City
State or province
Postal or ZIP code
Country
Telephone number, when required

We will attempt to update the address when reasonably possible, but we cannot guarantee that changes can be made after an order has entered production or shipment.

If an order is delayed, lost, returned, or delivered incorrectly because the customer submitted an incorrect or incomplete address, the customer may be responsible for the cost of producing and shipping a replacement.

Shipping charges related to an incorrect customer-provided address are generally nonrefundable, except where required by applicable law.

Returned-to-Sender Packages

A package may be returned to the sender because of:

An incorrect or incomplete address
An unclaimed package
Repeated unsuccessful delivery attempts
The recipient’s refusal of delivery
Failure to pay applicable import charges
Carrier or customs restrictions

Do not use the return address printed on a package to send back a product without first contacting us.

The address on the package may belong to a fulfillment provider and may not be authorized to process customer returns.

If a package is returned because of customer-provided address information, failure to claim the package, refusal of delivery, or failure to pay import fees, additional production and shipping charges may apply before the order can be resent.

Lost Packages

If your package has not arrived within the estimated delivery period, please:

Review the tracking information.
Confirm that the shipping address on your order is correct.
Check around the delivery location.
Ask household members, building staff, or neighbors.
Contact the shipping carrier when appropriate.
Contact us at josephchao0927@gmail.com

Please report a potentially lost domestic package as soon as possible after the estimated delivery period has passed.

For international orders, additional time may be required because of customs processing and cross-border transportation.

We will review the available tracking information and coordinate with our fulfillment provider or shipping carrier when appropriate.

A replacement or refund may be offered when a package is confirmed lost in transit, subject to our investigation, fulfillment-provider requirements, applicable reporting deadlines, and applicable law.

Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

Verify the delivery address.
Check entrances, mailrooms, parcel lockers, garages, and other safe locations.
Ask household members, neighbors, or building management.
Allow up to [1–2] additional business days, because some carriers may mark packages delivered before final placement.
Contact the carrier directly.
Contact us at josephchao0927@gmail.com .

The Untethered is not automatically responsible for theft, loss, or misplacement occurring after a carrier confirms delivery to the address provided at checkout.

We will nevertheless review the circumstances and assist where reasonably possible.

Damaged or Incorrect Shipments

If your product arrives damaged, defective, misprinted, or different from the product ordered, contact us within 30 days of delivery at josephchao0927@gmail.com.

Include:

Your name
Your order number
A description of the issue
Clear photographs of the product
Clear photographs of the packaging and shipping label, when relevant

Approved claims may qualify for a replacement or refund under our Return and Refund Policy.

Do not discard the affected product or packaging until your claim has been reviewed.

Shipping Delays

Delivery delays may occur because of circumstances outside our reasonable control, including:

Severe weather
Natural disasters
Carrier disruptions
Customs inspections
Government restrictions
Labor disputes
Transportation interruptions
Public-health emergencies
Product shortages
Seasonal order volume
Incorrect or incomplete shipping information

The Untethered is not liable for losses caused solely by delays outside our reasonable control, except where liability cannot legally be excluded.

We will provide available information and reasonable assistance when an order is materially delayed.

International Orders, Customs, and Import Charges

International orders may be subject to customs duties, tariffs, value-added tax, goods and services tax, brokerage fees, import fees, or other charges imposed by the destination country.

Unless checkout expressly states otherwise, these charges are not included in the product price or shipping fee paid to The Untethered.

The recipient is responsible for:

Determining whether additional import charges apply
Paying applicable customs duties, taxes, and fees
Providing information requested by customs or the carrier
Complying with the destination country’s import requirements

The Untethered does not control customs assessments and cannot predict the amount that may be charged.

Customs processing may delay delivery.

Refusing a package or failing to pay required import charges does not automatically qualify the order for a full refund.

Shipping Restrictions

Certain products or shipping methods may not be available in every region.

We reserve the right to cancel and refund an order when:

The fulfillment provider cannot produce or ship the product.
The carrier cannot serve the destination.
The address is invalid or restricted.
The product is prohibited from import into the destination.
Completing the shipment would violate applicable law.
A pricing, inventory, or technical error prevents fulfillment.

When we cancel an order before fulfillment, we will refund the amount charged for the canceled item or order to the original payment method.

Order Changes and Cancellations

Orders may be submitted to production shortly after purchase.

We cannot guarantee that an order can be changed or canceled after production has started.

Once an order has entered production, changes to the product, size, color, design, or shipping address may no longer be possible.

Risk of Loss and Legal Rights

Ownership and risk of loss transfer according to applicable consumer law and the terms governing the transaction.

Nothing in this policy excludes, limits, or replaces any consumer right or remedy that cannot legally be excluded under the laws applicable to your purchase.

Policy Changes

We may revise this Shipping Policy from time to time to reflect changes in our shipping practices, fulfillment providers, carrier requirements, business operations, or applicable laws.

The version published on our website at the time of purchase will generally apply to that order, except where a later change is required by law.